We are looking for a Manager of a Companies & Executives (C&E) Quality team of 5 Quality Analysts. The team is embedded with the Autocoding team to create, maintain and oversee quality standards. The team is responsible for providing feedback and guidance to ensure process adherence focusing on post- product quality management.
As Manager of the team you will inspire innovation, introduce quality best practices, manage workload distribution and develop relationships across all leadership levels.
You will report to the Director, Standards & Quality.
Lead a global team of Quality Analysts and inspire and develop your team to maximize their potential
Recruit, interview, select, hire, and employ an appropriate candidate if needed
Provide clear and timely feedback to team members on their performance
Review current quality control processes, develop and maintain effective new ones
Maintain the big picture perspective as you deal with daily work priorities to help reinforce the tasks that are important and subsequently refocus attention on the broader team/organization goals
Work with other peers in Quality department to ensure best-practices are shared, applied and adopted globally
Establish and maintain relationships between C&E Quality team, Autocoding and Factiva Product teams to provide direction and guidance of quality standards while identifying, communicating, and correcting deviations
Coordinate project assignments, provide visibility into project status and mitigate its risks to ensure timely delivery
Oversee definition, measurement and reporting of relevant Quality Control Key Performance Indicators (KPIs)
Handle multiple high priority tasks and work in collaboration with internal and external partners to ensure task completion
Fluency in written and spoken English
Proficiency in data analysis and problem-solving
Capability to support and convey change
An openness to different views and opinions and appreciation of team diversity
Prior people management experience
Education to degree level
Comprehensive Insurance Plans
Employee Referral Program
Fitness Reimbursement Program
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 33648