Job Description:
Dow Jones is looking for a Delivery and Quality Manager to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As Delivery and Quality Manager, you will support the end-to-end processing of Due Diligence reports including intake, assignment planning, quality assurance, and delivery. You will work closely with the global Delivery team ensuring that client requests are correctly received and processed in a timely manner. You will also coordinate your team of Quality Analysts ensuring that our content and sources are kept up to date and that reports meet client requirements in terms of accuracy and timeliness. You will report to the Associate Director, Due Diligence Quality
You Will
Assist in report assignment processes, including the development of a robust assignment workflow to ensure optimum capacity available across the global teams.
Provide regular and transparent communication of team objectives and goals.
Supervise, support, and develop a team to maximize potential through motivation, coaching, counseling, and delegation.
Assume primary responsibility for the Due Diligence team mailbox backup coverage ensuring all internal and external communications are responded to in a timely manner.
Ensure Due Diligence reports meet client requirements in terms of content quality, accuracy, timeliness, and completeness.
Assist in scoping and managing potential ad-hoc projects outside the usual DD scope including assisting the Associate Director, Delivery, Sales, and Product with proposals including RFPs, and any custom requirements related to projects.
Develop methodologies and processes relating to report intake and delivery and client/sales communication.
Assist in the oversight of the Due Diligence team's mailbox policies and standards with a focus on improving the Delivery team workflows.
Have an automation mindset by initiating and driving change to existing Delivery and Quality team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
Partner with Risk & Compliance research team leadership to facilitate training and onboarding.
Provide clear, responsive, and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
Coordinate pricing and TATs with service providers and key vendors for new report type launches, scope enhancements/reductions, and improve overall workflow and quality of deliverables.
Support training of future members of staff.
You Have
Excellent English writing skills
Knowledge of and interest in international affairs and politics
Ability to coordinate appropriate internal resources
Resourcefulness to readily adapt to changing customer expectations
Knowledge of and interest in international affairs and politics
An openness to different views and opinions and an appreciation for team diversity
Preferred
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 36155
