Dow Jones is looking for an Associate Director, Due Diligence Delivery to join our Due Diligence team responsible for the creation of high-quality reports on companies and/or individuals using a combination of publicly-available sources and proprietary databases. As Associate Director, Due Diligence Delivery, you will be responsible for managing a global team of Due Diligence Delivery Managers. You will work closely with your team, Due Diligence management, service providers and internal partners ensuring client requests are correctly received and processed in a timely manner.
The Associate Director, Due Diligence Delivery is responsible for improving the delivery team’s workflow, methodology and efficiency, implementing change where required to improve all the Dow Jones Due Diligence report offerings. The Associate Director, Due Diligence Delivery is also required to provide training/mentoring and leadership to his/her direct reports as well as to other Data Strategy research teams when necessary, and ensure that targets and deadlines are met. You will report to the Director, Risk & Compliance Services.
Define and oversee implementation of workflows for the Due Diligence team (including effective mailbox policies), aligning delivery processes with global product standards.
Develop methodologies and processes relating to report delivery and client/sales communication that enables quality service and products across regions.
Have an automation mindset by initiating and driving change to existing delivery team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
Provide clear, responsive and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
Oversee all report assignment processes, including the development of a robust assignment workflow to ensure optimum capacity availability across the global teams.
Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy to drive the innovation and strategy of the Due Diligence business and be a key representative of the Due Diligence team in interactions with clients.
Serve as a Due Diligence team representative on tool development or other tech projects involving Engineering, ANR or Product teams ensuring project milestones are met.
Collaborate with the Director, R&C Services and Due Diligence managers to identify and prioritize areas where changes are required based on client requirements and feedback.
Coordinate pricing and TATs with service providers and key vendors for new report type launches, scope enhancements/reductions, and improve overall workflow and quality of deliverables.
Provide direct supervision of global delivery team, including coaching and mentoring, to ensure team engagement and operational success.
Develop and maintain key performance indicators measuring the effectiveness and quality of the global delivery team.
Assist the Director, R&C Services in global recruitment to build capacity and expertise.
3+ years of people management experience required
Relevant experience in Third-Party Due Diligence is required
Strong problem solving ability coupled with the ability to make decisions autonomously
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified
Req ID: 34493